http://recreationguy.com/whos-your-customer/ the ramblings and insights of a youth recreation professional Thu, 22 Jul 2010 02:35:13 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://recreationguy.com/whos-your-customer/comment-page-1/#comment-40 Kyle Thu, 06 Nov 2008 02:47:49 +0000 http://recreationguy.com/?p=232#comment-40 Do you charge for cancellations? When a parent calls to cancel we will usually refund them a pro-rated amount but we charge a cancellation fee. Do you charge for cancellations? When a parent calls to cancel we will usually refund them a pro-rated amount but we charge a cancellation fee.

]]> http://recreationguy.com/whos-your-customer/comment-page-1/#comment-39 Danielle Thu, 06 Nov 2008 02:46:15 +0000 http://recreationguy.com/?p=232#comment-39 I love the use of the word "magical" to describe how the first day should be. I try to remember what it's like to be a kid going to a new place. Scary is right. Good post. I love the use of the word “magical” to describe how the first day should be. I try to remember what it’s like to be a kid going to a new place. Scary is right. Good post.

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